SHELL V-POWER RACING TEAM MATES FAQ

Bringing you closer than ever to Shell V-Power Racing Team

Membership is FREE with the option to upgrade by purchasing a 2021 Shell V-Power Team Mates Supporter Pack, unlocking a whole new range of benefits, products and access to the Shell V-Power Racing Team.

2021 Shell V-Power Team Mates membership benefits

All membership privileges commence from the time of completion of a valid application/renewal form and full payment is received by DJR.
2021 Shell V-Power Team Mates memberships expire 11:59 pm, 31st December 2021

Any unused member privileges are not carried forward or transferrable to any other person and cannot be exchanged for cash and/or any other product.

The discount offered to those who have purchased a Shell V-Power Team Mates Supporters Pack is valid on the recommended retail price of all official DJR merchandise and cannot be used in conjunction with any other offers.

To redeem membership privileges and benefits, official Shell V-Power Team Mates membership cards must be presented and identification may be requested to confirm membership.

Packs are due to begin shipping late April 2021. All orders placed after this date will be delivered within 3-4 weeks. DJR is not responsible for any missing deliveries to nominated addresses. It is recommended you provide an address where deliveries can be accepted during business hours.

All events, meet and greets, tours and appearances are subject to change without notice due to (including but not limited to) scheduling and compulsory Supercars commitments, team member illness, sponsor requests, stewards hearings, COVID-19 and/or Health restrictions, and other ad hoc commitments as determined by DJR.

Hot Laps for Platinum Team Mates

Please ensure you are the within the Fire Suit size restrictions before signing up to be a Platinum Team Mate. DJR is not responsible for the termination of your hot lap should you not meet the requirements.

The date and location of the Hot Lap are not negotiable.

Hot Lap Dates and Locations are TBC at this stage due to the COVID-19 restrictions, however we are hoping to host Rides Days in VIC, NSW & QLD in 2021.

Hot Lap participants must be at least 16 years of age and fit comfortably within a size XL Fire Suit or smaller (the smallest Fire Suit size available is size Small).

For safety reasons, guests with pre-existing heart ailments and/or injuries (e.g. broken bones, sprains, strains, back/neck complaints) are unable to participate in a Hot Lap.

Pregnant women cannot take a Hot Lap at any time.

Closed-toe shoes must be worn during a Hot Lap as well as appropriate clothing that allows a full-length race suit to be easily fitted over the top.

Pants are advised (rather than skirts or dresses) and all jewellery must be removed before getting in the car.

Participants are required to sign an Indemnity form prior to the commencement of their Hot Lap and all matters in regards to liability, release, and assumption of risk will be covered at the Ride Day and within the Indemnity form.

Ride Day participants must contact DJR no later than one week before the date of their ride to confirm the name of the passenger for each voucher and their attendance at the Ride Day.

Participants are not able to request a particular driver or vehicle and it is up to the Team’s discretion as to who will be driving on the day.

Should the Ride Day not proceed due to inclement weather, vehicle breakdown, change to a track or any other circumstances, an alternative date will be arranged by DJR and attendees will be advised.

Ride Day times are approximate only and are subject to change on the day. Participants are required to arrive at the specified track at least one hour prior to their ride time.

Participants are responsible for making their own way to a Ride Day. DJR is not responsible for any costs associated with getting to and from a ride day.

When participants arrive at the ride day, they need to register with Team personnel conducting the event, to ensure their allocated ride is secured.

Personal cameras of any kind (including mobile phones and GoPros) are not permitted inside the vehicles.

Participants may bring along guests to the Ride Day, but Hot Laps will not be provided for these guests.

Attendees must abide by the rules and regulations set out at each track by Team personnel. Attendees are there as guests of DJR and are reminded to act appropriately.

Priority team announcements

DJR will always endeavour to communicate team announcements as soon as possible.

No announcements will be communicated to Shell V-Power Team Mates members without approval from senior management and other DJR stakeholders.

Our sponsors reserve the right to not agree to provide communication to Shell V-Power Team Mates members ahead of the media and / or other stakeholders.

At-track Pit garage tours: Subject to availability, numbers are strictly limited.

Available to registered and paid Shell V-Power Team Mates only (no guests / friends / family members).

Shell V-Power Team Mates members must have necessary ticketing to access the Supercars Paddock.

Cancellation of pit tour within 2 working days of the event will forfeit member privilege.

Requests to tour with another registered member will be handled on a case by case basis pending availability.

Shell V-Power Team Mates members must be properly attired (i.e. no open-toed shoes for all pit tours).

Inebriated Shell V-Power Team Mates members will not be permitted in the garage at any time.

Information and images provided on this website are intended for use by Shell V-Power Team Mates members only and remains the property of DJR. No reproduction, printing, sharing or use on other websites of images or information is permitted. Failure to comply will result in the Shell V-Power Team Mates membership being suspended.

DJR Terms of Use and Privacy Policy apply to the Shell V-Power Team Mates website.

Membership cards and Shell V-Power Team Mates merchandise is for personal use and may not be sold or used for any other promotional purpose.
DJR reserves the right to refuse a membership application or suspend or discontinue membership at its discretion.

DJR does not allow for a refund of membership purchases unless there are exceptional circumstances or where the membership does not provide the stated benefits. No refunds will be given if the membership holder changes their mind.

Any Shell V-Power Team Mates members who are found to be in breach of any of these Terms and Conditions shall have their Team Mates membership suspended and all privileges (including website) withheld at the discretion of DJR. DJR reserves the right to cancel these memberships. No refunds will be issued for suspension or permanent cancellation of any Shell V-Power Team Mates membership due to member misconduct.

Shell V-Power Team Mates Supporter Packs are available for purchase online only and are not available at the DJR Team Penske Race Shop. Purchase Supporter Pack Now

Our online membership forms require credit card payment.

Yes. All payments are processed securely and reliably using eWAY.

All membership privileges commence from January 1st 2021, or at time of completion of a valid application if you are joining the team past this date. All membership privileges expire at 11:59pm, 31st December 2021.

Team Mates Supporter Packs will start dispatching late April 2021.

DJR is not responsible for any missing deliveries to nominated addresses. It is recommended you provide an address where deliveries can be accepted during business hours. Please ensure you provide correct address details. Incorrect details may result in delayed delivery of your pack.

No. Team Mates privileges are not transferrable and identification may be required prior to any event, purchase or tour.

Your Shell V-Power Team Mates membership card is your identification as a Team Mate. This card will give you your merchandise discount for all official DJR merchandise at the DJR Race Shop and Track Store. 

It may be required to access Members-Only events. Your card also includes your Team Mates’ discount code to be used when purchasing online.

If you have any questions regarding Shell V-Power Team Mates memberships or terms and conditions, please email [email protected] or call 07 3287 0100.